How to Report a Claim

Our carrier partner Great American Insurance acknowledges that filing a claim can be stressful.  That’s why they have simplified the process and provide multiple ways to report your claim.

Please have your policy number readily available.  If you need help locating your policy number, speak to an Aon representative at 1-800-432-7465.

To report a claim or a potential claim, contact Great American using any of the methods below:

• Phone: 877-836-1555
• Email: alternativemarketsclaims@gaic.com
• Fax: 888-233-1317
• GAIG Connect mobile app:
  

Once a claim has been submitted, it will be assigned to a claims professional who will contact you.

Under the D&O policy the insurance carrier Arch has a duty to defend you in the event of any wrongful act.  Therefore, they require that you submit a notice of any potential claims as soon as practicable. 

• If you are unsure what constitutes a D&O claim, please view the Directors & Officers Liability page or give us a call at 1-800-432-7465.
• To report a claim or potential claim, please call, email or write to Arch Insurance Co.

Phone: 877-688-ARCH (2724)
Fax: 866 266-3630
E-mail: Claims@ArchInsurance.com

Arch Insurance Company
Executive Assurance Claims
10909 Mill Valley Road, Suite 210
P.O. Box 542033
Omaha, NE 68154

• In your communication with Arch, please provide the following:
  • Named Insured
  • Policy Number
  • Description of Claim:  a short summary of the matter along with any additional documents that will assist in determining coverage under the policy, such as a lawsuit or demand letter.
  • The name, phone number and email address of the person the Arch adjuster should contact for additional information regarding the claim.

• Upon receipt of a written notification of the claim, the carrier will send an acknowledgement of receipt letter with the claims adjuster’s contact information. The claim adjuster will then reach out to you directly to obtain additional information and answer any questions.

• Once the claim has been reviewed, the claims adjuster will send you a Reservation of Rights (ROR) letter, either (1) accepting the claim and assigning you a claims counsel to defend the case, (2), accepting a potential claim notice, or (3) issued a declination.

Please contact our office via email to DNOCustomerservice@affinitynonprofits.com or the local agent placing your D&O coverage for any additional questions about how to file a claim under your policy.

*Please note that emailing or speaking with a representative at Affinity Nonprofits or your local broker does not constitute as reporting a claim under your policy. A claim is only considered to be noticed when submitted to the insurance carrier.

The Showstoppers Event Cancellation coverage is provided to help protect your financial exposure for losses beyond the organizer’s control.

In the event of a claim under your policy it is recommend that you maintain a log of phone calls, emails, faxes and notices of attendees/exhibitors/speakers canceling and the reason for their cancellation.

• You should collect news reports, airport closure information, evidence of flight delays/cancellations, details of the facts and circumstances to support a loss.
• The more documentation you can collect, the better.
• The burden of proof is on you, so keeping documentation to support a loss will help in the claim process.
• It is your responsibility to do your due diligence to go on with the event or diminish a loss where possible.

If you need to report a claim, please e-mail Eileen Hoffman or Seth Fleischer the following information (or fax to 202-429-8584):

• Named Insured
• Policy Number
• Full Description of Claim: (Example: Our conference had reduced attendance due to the cancellation of flights as a result of…)
• The name, phone number and email address of the person we should contact for additional information regarding the claim.

If you have any questions, please contact our office at 1-800-432-7465, extension 5333.

Upon receipt of a written notification of the claim we will contact the insurance carrier and the claim adjuster. 

• The claim adjuster will contact you directly to obtain additional information such as the supporting evidence for the loss.
• This may include a two to 3-year financial history of the event (if available), the event’s budget, actual financial information and possibly a request for copies of the event’s signed contracts.
• This is just an example of what may be requested and should not be interpreted as a complete list of requests from the claim adjuster.

Once a loss has been reviewed and approved by the insurance carrier a “proof of loss” statement is sent to you for your signature followed by a settlement.